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Do you know what your customers are thinking? What they would change? What they would like? What questions they may have? We all want to know what our customers are thinking, but getting feedback is hit or miss. Asking your customers directly is pretty awkward, comment cards just don't work, and review sites really don't help improve your business, because they're public and not really written for you. What you need is a way to find out what your customers are thinking in a really simple and private way. Our challenge: To show you how Google TalkBin is like having a direct, private line to your customers so your customers can send you a direct message and you can reply before they even leave the store.

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Video Designer: Epipheo Studios

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